Table 1

Exemplar qualitative feedback regarding feelings about discussing social problems in clinic from both service users and clinicians

How do you feel about discussing social problems in clinic?
(A) Service users(B) Multidisciplinary team
“I think lots of people suffer in silence. People can’t do what the therapist suggests if they don’t have space or money for equipment. It needs to be addressed first, the stuff the therapist suggests can’t be done sometimes without the other stuff being addressed first”“I know it is important but we are pushed for time already. Our appointments are shorter than they used to be and we need to fit the same amount into them. We just don’t have time to ask all these questions… a questionnaire would help this I suppose and then it would be easier to tell who needs help”
“It is the main issue. For us it is difficult just getting here”“I would feel uncomfortable asking if I didn’t know how I could help them”
“It is very important for them (doctors and therapists) to know even if it is just so they can put it in their notes so people know we need extra help”“It’s not always easy to tell who needs help. They might be dressed really well and I don’t know that they are unable to afford toys”
“We’ve been in emergency housing before and there’s no time to think about it (therapy), then we come here and they don’t know about all of that”“I try to ask these questions in clinic anyway but having a way of identifying the most important issue for each family would make it easier”
“Doctors already struggle with having enough time”
“It is important to ask about. They don’t affect me now but they might be in the future. I would want to know where to get help in the future”