Table 1

Aspects of good and poor safety netting

Safety netting aspectGood safety nettingPoor safety netting
ToneMeasured, reassuring and openJudgemental, overly firm in delivery
PaceNormalFast
Amount of informationJust right (enough to cover natural course of illness and concerning features to look out for)Too much or little information
JargonNot usedUsed
LanguageFirst languageĀ±interpreterNot first language and no interpreter
EnvironmentQuiet, privateNoisy, not private
RapportGoodPoor
Personalised and responsive to verbal/non-verbal cuesYesNo
Supplementary information/signpostingYesNo