From compliance to commitment14
| Compliance | Commitment |
|---|---|
| States a minimum performance standard that everyone must achieve | States a collective improvement goal that everyone can aspire to |
| Uses hierarchy, systems and standard procedures for coordination and control | Uses hierarchy, systems and standard procedures for coordination and control |
| Delivered through formal command and control structures | Delivered through voluntary connections and teams |
| Based on organisational accountability (“If I don't deliver this, I fail to meet my performance objectives”) | Based on relational commitment (“If I don't deliver this, I let the group and its purpose down”) |