We used quality improvement (QI) and co-production methodologies to explore how child health professionals can be helped to open up conversations about poverty and other social issues in a London community child health clinic between July and October 2019.
- health services research
- qualitative research
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Poverty is inextricably linked to poorer health, educational and social outcomes for children.1 These influences are evident in each child and family accessing community paediatric services across the country but particularly in urban areas and areas of higher deprivation, such as the Specialist Children’s and Young People Services (SCYPS) in Newham where this project was based. There are strong clinical, public health and moral grounds for paediatricians and other child health professionals identifying, preventing or mitigating the impacts of poverty and other social determinants on child health.2 However, questions regarding money, housing and food insecurity are not consistently or uniformly addressed in clinic, with clinicians citing awkwardness and embarrassment as common reasons for not doing so, even though parents themselves want to be asked.3 This is leading to missed opportunities to help families with pressing social concerns and to improve the quality of population health.
Following on from our work looking at poverty screening tools in the acute paediatric setting,4 this pilot project focused on the perceived discomfort related to probing social history taking in the community. With the explicit intention of involving both service users and the wider multidisciplinary team (MDT), we aimed to co-create a refined clinical screening tool for social risk factors by October 2019. The project also aimed to explore attitudes and obstacles to discussing sensitive issues related to poverty through implementation of the screening tool in service.
Making a case for change
In order to be able to address issues such as sensitivities around asking about social problems, and to circumvent on-the-ground logistical concerns about time and effort, this project consciously sought to involve a wide range of stakeholders from the outset. Over several weeks, we introduced a series of local child poverty teaching sessions. These were jointly conceived and delivered by a MDT composed of a paediatrician (lead author), speech and language therapist, occupational therapist and physiotherapist. Teaching sessions were voluntary but open to the entire workforce including clinical team leads, managers and patient participation representatives. These sessions were driven by and culminated in consensus that a failure to address social determinants was leading to worse outcomes for patients and they evoked a collective desire to tackle this from within the clinic. Importantly, the high levels of participation and enthusiasm arose organically and subsequent sessions were organised to garner the ideas and input of the MDT; the authors did not lead this from the top-down. These collaborative discussions resulted in a collective decision to focus on interventions or tools that could be used within the clinic to identify and address issues relating to poverty. This led to the idea to co-develop the previous work of the lead author, with a survey and resource leaflet being two of the ideas raised and discussed by the whole MDT. Thus, the case for change was ‘co-created’ by the very health professionals and patients this project aimed to help. Given this widespread support, senior clinical leads green-lighted our proposal to develop a social screening tool to help facilitate conversations about the social determinants of health with families.
Screening and referral is widely invoked and well evidenced as a tool for clinicians to contribute to the mitigation of social deprivation and poverty.5 As many of these approaches have been developed outside the UK or for adult populations, we sought to innovate this premise to suitour service.
Our social screening tool (figure 1) and accompanying resource leaflet (figure 2) were devised and refined via a series of Plan-Do-Study-Act (PDSA) cycles (figure 3). The leaflet was created to offer robust and tangible help to families once concerns had been elicited. Potential screening questions as well as different formats and contents for the resource leaflet were drafted, using our previous work4 and existing local information. Both artefacts were subsequently tested and refined to be user-friendly, non-stigmatising and relevant to both patients and clinicians.
We involved, and used qualitative feedback from, around 20 service users and 30 staff members throughout the co-production process (tables 1 and 2). Notable findings included high levels of service user eagerness to talk about their social circumstances: all service users asked were willing to complete the screening tool, and remarkably, we encountered no negative feedback. This juxtaposed with the relative lack of confidence expressed by clinicians in exploring these issues, with lack of awareness of local resources cited as a major hurdle. It was thus striking to see how effectively the introduction of a local resource pack seemed to ‘unlock’ the ability and readiness of clinicians to address social issues. Capturing this data has been crucial to learning from the pilot and planning next steps. Table 3 illustrates a case study from our project to help clinicians to see directly how this tool might play out with their patients in practice.
Learning and next steps
Addressing the health and social burden of poverty and deprivation in health systems requires the development of novel tools and approaches. Our co-produced pilot introducing a clinical social screening tool and resource pack for use in a community child health clinic is instructive both in terms of further refinement and for adaptation for other clinical settings.
First, by allowing us to deal with both service user and provider populations’ needs simultaneously, co-production enabled us to leverage PDSA cycles to bring about the most impactful improvements to our tools. Moreover, the collaborative and egalitarian nature of using qualitative feedback to develop our tools resulted in high levels of buy-in and has also helped to distribute responsibility for sustaining the project in the longer term.
Second, the iterative and exploratory process of developing both the screening tool and the resource pack helped to bring to light, and question, assumptions about how healthcare is conventionally delivered. For instance, without careful attention, the reductive nature of healthcare questionnaires can serve to close off arenas of enquiry in the clinician–service user relationship or render responses meaningless by failing to capture what really matters to those involved. How can we guard against the mechanical or computational tendency of such tools and preserve the sanctity of the clinician–service user relationship?
Third, there were many unexpected benefits of the screening tool. For example, it became clear that parents welcomed being asked about social problems sensitively, and such enquiry was felt to occur all too rarely. One parent was moved to tears that she was asked and felt ‘cared for’ by the health system for the first time. Another parent, initially defensive and guarded in a child protection medical, opened up while using the questionnaire. He explained he did not normally feel he could admit how difficult life at home was because he was afraid his “children would be taken away”. For clinicians, the tools helped to demonstrate that their questioning was not punitive but rather humane in motivation. Moreover, clinicians felt able to ‘connect’ with their patients in ways that would not normally be possible. Finally, far from taking up extra time, the tool helped clinicians to home in on the issues most pressing for each family, thus enabling them to provide a more patient-centred or ‘bespoke’ approach to their particular problems.
This pilot explored if QI could be used to contend with the discomfort and resistance to asking about social problems in clinical encounters. While initial results are promising, we are aware that as a pilot study, our sample size was small; one could reasonably foresee more varied responses—including resistance or negative feedback—with larger sample sizes or in different healthcare settings. Moreover, the implications remain to be established. Could our screening tool prove helpful when used on a larger scale and more regularly? How would we meaningfully validate it? At the moment, our tool is seen as a ‘conversation opener’; however, it could conceivably be used for data collection. How can this be done without compromising trust between clinician and service user and to what use would that data be put? Can our tool work in other languages? The development of this pilot has been put on hold during the COVID-19 global pandemic, but the plan is to explore the project further with ongoing co-production locally. figure 4 lays out the potential areas for development and next steps.
The most profound and lasting lesson for the authors was the mismatch between what clinicians aspired to do for their patients and what was possible in reality. Despite deep concern about the impact of social problems on health, clinicians routinely feel hamstrung by institutional priorities and processes that pull in competing directions. This is not particular to SCYPS but rather a feature across the UK healthcare landscape.6 To the extent that QI can be used to help health professionals of all stripes to more closely achieve their aspirations for helping patients in challenging times, we hope our lessons prove useful to others.
With special thanks to the multidisciplinary team and service users at SCYPS whose input made this QI project possible; the senior management at SCYPS, particularly Dr Joanne Beckmann, for enabling this project to take place; and, last but not least, all the hardworking staff at SCYPS for their tireless and devoted service to the children and families of Newham.
Contributors GS conceived of the project and supervised AD, who was a medical student at the time, to design the QI project, collect and analyse data. GS wrote a first draft and subsequently edited further drafts by AD, who also designed all figures and tables under guidance from GS.
Funding This QI project received no specific grant from any funding agency in the public, commercial or not-for-profit sectors.
Competing interests None declared.
Patient consent for publication Not required.
Provenance and peer review Not commissioned; externally peer reviewed.
Data availability statement Data are available on reasonable request.
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